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Contact Us

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Customer Services

Have a question, suggestion or simply need to get in touch with us?

Simply fill out the contact form opposite or for U.S based enquiries you can also email us directly at ussupport@pacsafe.com or for anything urgent call us on the number below:

US customer service contacts and operating hours

  • (1) 206 722 7233

  • (1) 877 306 1181

  • ussupport@pacsafe.com

Open: Monday-Friday 8:00am-4:30pm (Pacific Time)
Closed: Saturday, Sunday & Major Public Holidays

If you are sending or returning product back, please do not send it back to the US address before requesting a Return Authorisation Number with instructions and the correct return address.

For general questions, please also check our FAQ page.
For warranties you can also check our Warranty Policy page.
For returns and exchanges, you can check our Returns page.

We look forward to hearing from you soon and we will get back to you as soon as possible.

Pacsafe Offices


Outpac Designs Inc
1307 North 45th Street
Suite 202, Seattle
WA 98103

Tel: (1) 206 722 7233
Fax: (1) 877 306 1181


Outpac Designs Ltd
Unit 15A, 7-9 Hill Rd
Shek Tong Tsui
Hong Kong

Tel: (852) 3664 8300
Fax: (852) 2572 4466


Outpac Designs GmbH
77736 Zell a.H.

Tel: (49) 0 7835 4219410
Fax: (49) 0 7835 4219419


Outpac Designs (Shenzhen) Ltd
Room 301, 3/F, Block C,
92 Fu Kang Road, Heng Gang Street
Long Gang District, Shenzhen, China

Tel: (86) 755 2860 2233
Fax: (86) 755 2860 2299